Like it or not, everyone relies on technology to get their work done and to run their business. And when something isn’t working right, you need help fast. When you call the Neothink helpdesk, you will be met with a kind, courteous, and knowledgeable staff member located in our Willoughby, Ohio facility. We happily assist with a wide range of issues including common desktop support issues, software training, all the way to enterprise level and server emergencies. Our staff is trained in the Neothink method of customer care and will quickly and efficiently work with you to address your needs.
Should you need help after hours, just leave us a brief voicemail and our on-call technician will quickly call you back.
On the rare occasions when the problem cannot be resolved over the phone, we’ll send someone to your site quickly. Often it’s the same person that worked with you over the phone (so you don’t have to explain the problem all over again).
If your problem isn’t urgent, you can open a trouble ticket by simply sending an email to firstname.lastname@example.org.
Neothink provides the critical expertise needed to modernize and transform your business’s technology. Our engineers utilize proven and tested strategies to help our clients upgrade, migrate and refresh their IT infrastructure and applications.
We strive for a fast and seamless upgrade and migration, and focus on minimizing downtime and inconvenience to your business.
Neothink utilizes a remote monitoring and management (RMM) platform to continually monitor the health and performance of your IT network—without any kind of disruption to your employees’ activities. Our robust RMM tool supports early detection and remediation of issues before they cause downtime or data loss. We can also generate on-demand reports that provide insight into your IT system to help you plan and budget for future IT expenses. Available RMM Services include: